Curriculum Vitae

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Research Interests

AI and Organizations · Crowdwork Platforms · Fairness in Digital Labor · Empirical Operations Management

Education

2021 - 2027
PhD Candidate in Decisions, Operations, and Technology Management
Dissertation Committee: Charles Corbett, Auyon Siddiq, Felipe Caro, Brett Hollenbeck
2013 - 2015
Master of Business Administration (MBA)
Entrepreneurship & Innovation Track
2010
Master in Industrial Technology & Operations
Joint degree program with Universidad Politécnica de Madrid
2005 - 2009
B.Sc. & M.Sc. in Industrial Engineering
Research Intern: Applied Mathematics (2007) and Business Administration (2008)

Publications

Fairness in Crowdwork: Making the Human AI Supply Chain More Humane
with A. Siddiq, C. Corbett and C. Hu
Business Horizons (2025), vol. 68, No. 5: 645-657

Working Papers

First Impressions Matter: Task Frictions and Retention
with A. Siddiq, C. Corbett and A. Gordon
Searching for Serendipity
with I. Tucker and O. Sorenson
Major revision, Strategic Management Journal
The Impact of Information Systems on Experts' Decisions
with J.P. Atal, J. Ale-Chilet and A. Benitez
In preparation for resubmission

Conference Presentations & Talks

First Impressions Matter: Task Frictions and Retention
  • POMS Annual Conference (Scheduled), Reno, NV 2026
  • INFORMS Annual Meeting, Atlanta, GA 2025
Fairness in Crowdwork: Making the Human AI Supply Chain More Humane
  • DSI Annual Conference, Phoenix, AZ 2024
  • INFORMS Annual Conference, Seattle, WA 2024
  • POMS Annual Conference, Minneapolis, MN 2024
  • INFORMS Annual Conference, Phoenix, AZ 2023

Teaching

Teaching Assistant
  • Data and Decisions – MBA Core (140 students) 2022-2025
  • Optimization – MSBA (30 students) 2025
  • Prescriptive Models & Data Analytics – MSBA (30 students) 2024
  • Operations and Technology Management – Global Executive MBA (40 students) 2024
Teaching Assistant
  • Introduction to Organizations – IMIM (30 students) 2009

Work Experience

ACHS (Safety Association of Chile)
Head of Advanced Analytics
2019 - 2021
  • Created and led the analytics department, applying machine learning to healthcare and job safety decision-making
  • Launched the Research and Innovation area, promoting collaboration with universities and startups across ~10 projects
  • Project sponsor at MIT Analytics Lab (2020), providing data, guidance, and computing resources to the student team
Head of Customer Experience, Analytics and Remote Channels
2018 - 2019
  • Designed strategies and products to improve customer satisfaction for workers (B2C) and companies (B2B)
  • Created the analytics area from scratch to support data-driven decision-making across the organization
  • Managed the call center (~200 agents) and digital channels (public and transactional sites)
Asociación DEC Chile
Founder and President
2018 - 2021
  • Founded the Chilean chapter of the Association for the Development of Customer Experience
Oliver Wyman
Management Consultant
2011 - 2017
  • Based in Madrid and New York with global projects across Europe, Latin America, the Middle East and the US
  • Focused on Financial Services and Telecommunications industries
  • Led engagements in strategy, digital transformation, advanced analytics, and value proposition design
Thinkids Project
Co-Founder
2012 - 2020
  • Co-founded an organization teaching entrepreneurship to children (ages 8-14) in five countries
Telefonica
Global Affairs and New Ventures - MBA Intern
Summer 2014
  • Analyzed the global EdTech startup ecosystem, identifying key indicators, trends, and investment opportunities
Accenture
Management Consultant Intern
2009 - 2010
  • Full-time management consulting internship

Other Skills

Technical: Python (pandas, numpy, scikit-learn), R, SQL, LaTeX, Jekyll/Liquid
Certifications: MITx MicroMasters in Data Science (2020–2021), MIT Sloan Data Analytics Certificate (2020), Universidad de Chile Data Analytics Diploma (2019)
Languages: Spanish (Native), English (Fluent), Portuguese (Advanced), French (Basic)