Curriculum Vitae

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Education

2021 - 2027
PhD Candidate in Decisions, Operations, and Technology Management
Dissertation Committee: Charles Corbett, Auyon Siddiq, Felipe Caro, Brett Hollenbeck
2013 - 2015
Master of Business Administration (MBA)
Entrepreneurship & Innovation Track
2010
Master in Industrial Technology & Operations
Joint degree program with Universidad Politécnica de Madrid
2005 - 2009
B.Sc. & M.Sc. in Industrial Engineering
Research Intern: Applied Mathematics (2007) and Business Administration (2008)

Research

Publications

Fairness in Crowdwork: Making the Human AI Supply Chain More Humane
with A. Siddiq, C. Corbett, and C. Hu
Business Horizons 68(5), pp. 645-657

Working Papers

First Impressions Matter: Task Frictions and Retention
with A. Siddiq, C. Corbett, and A. Gordon
Searching for Serendipity
with I. Tucker and O. Sorenson
Submitted to Strategic Management Journal
The Impact of Information Systems on Experts' Decisions
with J.P. Atal, J. Ale-Chilet, and A. Benitez
Submitted to American Economic Journal: Applied Economics

Teaching Experience

2022 - Present
Teaching Assistant for:
  • Data and Decisions (MBA Core)
  • Optimization (MSBA)
  • Prescriptive Models & Data Analytics (MSBA)
  • Operations and Technology Management (Global Executive MBA)
2009
Teaching Assistant for:
  • Introduction to Organizations (IMIM)

Selected Presentations

First Impressions Matter: Task Frictions and Retention
  • INFORMS Annual Meeting (2025)
Fairness in Crowdwork: Making the Human AI Supply Chain More Humane
  • DSI Annual Conference (2024)
  • INFORMS Annual Conference (2024)
  • POMS Annual Conference (2025)
  • INFORMS Annual Conference (2023)

Industry Experience

ACHS (Safety Association of Chile)
Head of Advanced Analytics
2019 - 2021
  • Created and led the analytics department to integrate machine learning into healthcare and job safety decision-making.
  • Launched the Research and Innovation area, leading ~10 research collaborations with universities.
  • Served as project sponsor for MIT Analytics Lab (2020), providing real-world data and mentorship to graduate student teams.
Head of Customer Experience, Analytics and Remote Channels
2018 - 2019
  • Managed CX strategies for a network covering 50% of Chilean workers.
  • Oversaw the call center (~200 agents) and digital channels.
Asociación DEC Chile
Founder and President
2018 - 2021
  • Founded the Chilean chapter of the Association for the Development of Customer Experience.
Oliver Wyman
Management Consultant
2011 - 2017
  • Advised clients in Europe, Latin America, the Middle East, and the US on digital strategy and products.
  • Designed retention strategies that reduced churn by 17% for a major European operator.
  • Restructured debt ($2.3 BN) for a Saudi mobile operator during a Rights Issue process.
Thinkids Project
Co-Founder
2012 - Present
  • Co-founded a company to teach entrepreneurship to children (ages 8-14) in Spain, Nepal, Pakistan, Peru, and the Philippines.
Telefonica
MBA Intern
Summer 2014
  • Analyzed the global Education & Tech startup ecosystem to identify investment opportunities.

Skills & Qualifications

Technical: Python (pandas, numpy, scikit-learn), R, SQL, LaTeX, Jekyll/Liquid
Certifications: MITx MicroMasters in Data Science (2020–2021), MIT Sloan Data Analytics Certificate (2020), Universidad de Chile Data Analytics Diploma (2019)
Languages: Spanish (Native), English (Fluent), Portuguese (Advanced), French (Basic)